Delivery and Return Policy
Delivery and Return Policy
Delivery
Standard Delivery: Orders are dispatched via DPD, APC or Royal Mail depending on the items ordered and where it is being shipped to. We aim to dispatch orders within 24 working hours where possible but ‘Priority Next Day’ orders will be prioritised. Please be aware that certain busy periods (such as Christmas and ‘20% Off’ weeks) can cause dispatching orders to take longer. Please read the delivery information on each product for the most up to date information on delivery times.
Priority Next Day Shipping: If the order is placed before 2pm Monday to Friday we will dispatch it the same day for next day delivery. If placed after 2pm or on the weekend then it will be sent out the next working day for delivery the following day. If for whatever reason we cannot fulfil Next Day Delivery we will contact you with more information. Not available on orders outside Great Britain Mainland and if chosen on any Furniture Orders will have to be cancelled as we cannot dispatch Furniture the same day (excluding Express Delivery items).
- Standard Delivery DPD/APC delivery postage is £5.95 (net) per parcel for delivery of orders under £50 (net) to GB mainland locations only.
- Priority Next Day Delivery postage is £9.95 (net) and is available to GB mainland only.
- For orders to the Channel Islands and Ireland delivery is £12.50 (net) per parcel for orders under £100 (net).
- For orders to the Scottish Highlands, delivery is £13.00 (net) per parcel for orders under £75 (net).
- For orders to the Isle of Man, delivery is £15.95 (net) per parcel for orders under £75 (net).
Extra charges may be applicable for furniture, machines and deliveries over 2kg. Especially those going to the Scottish Highlands, the Scottish Islands, the Channel Islands, Ireland and the Isle of Man, etc. Please be aware we not able to deliver outside of the UK and Ireland at this time. See our postage options at checkout for what is currently available. And please contact us for delivery costs if you do not see an option for your location at checkout on +44 7474 199 211.
We reserve the right to charge extra for re-delivery if you are not available to accept or receive the goods when delivered to you. In some instances, any items not delivered to you will be held on backorder for you and shipped as soon as they become available. There will be no additional charge for this delivery and this will be agreed with you on purchase.
Please note any items not in stock at the time you order may be removed from your overall total but the rest of the order will be shipped unless a backorder has been confirmed.
Some exclusive items such as scissors and furniture (more information below) will be ordered straight from the supplier and then sent to you directly so delivery time frames may vary.
If your order is sent by DPD/APC, after you order, DPD/APC will send you an email or SMS confirming when your parcel is to be delivered – if you know you will be out then please use the ‘safe place’ option in this email to tell the courier what you would like done with your delivery. Alternatively you can opt for it to be left with a neighbour.
If for any reason, you miss the delivery, DPD/APC will leave a note with details on how you can reschedule a delivery for another day.
Furniture Deliveries
Salon furniture will be quoted separately and delivery can be up to 3-16 weeks for customised items. EXPRESS, NEXT DAY and QUICK SHIP time frames are as per product description. Please note that times MAY VARY due to circumstances out of our control (issues with the supplier, etc)
Goods will be sent from the manufacturer and delivery organised by them. Deliveries are carried out between 9am to 6pm and delivered kerbside. If a bespoke delivery is required (manual handling, etc) then please call us to discuss this on purchase as there will be an additional charge.
Delivery charges vary according to location and goods ordered; this will be confirmed after the receipt of the order.
Please be aware that there will be an extra charge for delivery to outside of the UK and some locations within:
- Isle of Wight
- Channel Islands (Jersey and Guernsey) and Isle of Man
- Rural Scotland (including Highlands and Islands)
- Ireland
We will contact you with further details when your order has been placed. As we have to rely on carriers etc, no deliveries can be guaranteed, although every effort will be made to carry out the delivery on the stated day.
24KERATS LTD
12 CORNWALLIS ROAD LONDON SE18 6SL
Email: [email protected]
Telefon: +44 7474 199 211
Return Policy
Refund policy
Returns and refunds
Download our Returns Form here
It is your responsibility to inspect the goods immediately upon receipt and contact us by telephone or e-mail with your order reference number if you do not receive your correct order or the items appear to be damaged or faulty within 48 hours.
Returns and refunds for Non Furniture/Non Bespoke and Non Hygiene-Related Items
We will have the goods returned to us and pay the costs of the return shipping (this does not apply to Furniture). If we do not receive notification within 48 hours, any shortage, damage or other deficiency will be deemed to have occurred after delivery to you (this does not apply to Furniture).
If we find that the goods are not damaged or faulty, we will return the ordered goods to you and you will be responsible for the cost of the return shipping. We will also charge you an administration fee of 10% of the cost of your original order.
If, in our opinion, the returned goods are damaged we will provide you, at our option, with replacement goods or a refund for the total costs of the goods within 30 days of our receipt of the returned goods provided you have complied with the provisions above.
When goods have been ordered in error or as not expected, a request must be made to Salon Supplies, within 48 hours of receipt of goods (this may not apply to Furniture). You will need to complete a returns form and return the item(s)within 30 days of your purchase. You can request a returns form via email, your delivery driver, Account Manger or in store. You can also return your goods by sending them back with your delivery driver, via a store, post (this will be at your own expense) or by giving them to your Account Manager with the completed return form.
If you wish to return unwanted goods, please ensure that any product you have bought is in original condition, unworn or unused and sent back to us with its original packaging. Please note that all items of furniture are bespoke and made to order, and so we are unable to accept returns on these items, unless they are damaged or faulty.
Refunds will be subject to the purchase price less a 10% handling charge. Carriage charges will NOT be refunded.
Returned goods will only be accepted where a returns authorisation has been given. The relevant reference number must be quoted on accompanying documentation. For your own protection, please obtain a receipt from the carrier, as the company accept no responsibility for lost parcels.
Goods which are given free, as part of an offer, are not exchangeable or refundable unless the full offer is returned, subject to normal terms and conditions.
Special or customised items cannot be returned unless faulty.
If you choose to return an item to Salon Supplies please allow 14 days for administration.
Returns and refunds for Furniture/Bespoke and Hygiene-Related Items
In the case of damaged goods on delivery, the course of action will be confirmed on a case by case basis. The item may be picked up and replaced by the manufacture, a repair-person may be sent to fix the item or replacement parts may be sent out etc.
In the case of unwanted items, they will need to be returned in their original packaging, there will be a collection fee or return shipping fee dependant on item and location and when you cancel the order. There will also be a 100% of sale value re-stocking fee for custom made items.
The cancellation of any order made prior to dispatch shall be subject to the following charges:
4 weeks or more prior to delivery date – 35% of sale value re-stocking fee
3 weeks or less prior to delivery date or any time after the goods have been delivered – 100% of sale value re-stocking fee
24KERATS LTD
12 CORNWALLIS ROAD LONDON SE18 6SL
Email: [email protected]
Telefon: +44 7474 199 211
